Annex 3: GRI Content Index: “In Accordance” – Core
| General Standard Disclosures | |||
| GRI Indicator | Description | Page Number | External Assurance |
| Strategy and Analysis | |||
| G4-1 | Statement from the Chairman | 18 | Yes |
| Organisational Profile | |||
| G4-3 | Name of the organisation | 3, Inner Back Cover | Yes |
| G4-4 | Primary brands, products and/or services | 84,92 | Yes |
| G4-5 | Location of organisation’s headquarters | Inner Back Cover | Yes |
| G4-6 | Countries of operation | 3 | Yes |
| G4-7 | Nature of ownership and legal form | Inner Back Cover | |
| G4-8 | Markets served | 3 | Yes |
| G4-9 | Scale of the reporting organisation | 6 | Yes |
| G4-10 | Total workforce by employment type, employment contract and region, broken down by gender |
6,70 | Yes |
| G4-11 | Percentage of employees covered by collective bargaining agreements | 428 | Yes |
| G4-12 | Organisation’s supply chain | 57 | Yes |
| G4-13 | Significant changes during the reporting period regarding size, structure or ownership | 6 | Yes |
| G4-14 | Explanation of whether and how the precautionary approach or principle is addressed by the organisation | 78 | Yes |
| G4-15 | Externally developed economic, environmental and social charters and principles, or other initiatives to which the organisation subscribes or endorses |
58 | Yes |
| G4-16 | Memberships in associations and/or national/international advocacy organisations | 63 | Yes |
| Identified Material Aspects And Boundaries | |||
| G4-17 | Organisations entities covered by the report | 3 | Yes |
| G4-18 | Process for defining report content | 3 | Yes |
| G4-19 | Material aspects identified for report content | 32 | Yes |
| G4-20 | Aspect boundary for identified material aspects within the Organisation | 420 | Yes |
| G4-21 | Aspect boundary for identified material aspects outside the Organisation | 420 | Yes |
| G4-22 | Explanation of the effect of any restatement of information provided in earlier reports and the reason for such restatement | 421 | Yes |
| G4-23 | Significant changes from previous reporting periods in the Scope, aspect boundaries in the Report | 421 | Yes |
| Stakeholder Engagement | |||
| G4-24 | List of stakeholder groups engaged by the organisation | 30 | Yes |
| G4-25 | Basis for identification and selection of stakeholders with whom to engage | 30 | Yes |
| G4-26 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group | 30 | Yes |
| G4-27 | Key topics and concerns raised through stakeholders engagement and how the organisation responded to them | 30 | Yes |
| Report Profile | |||
| G4-28 | Reporting period | 3 | Yes |
| G4-29 | Date of most recent previous report | 3 | Yes |
| G4-30 | Reporting cycle | 3 | Yes |
| G4-31 | Contact point for questions regarding the report or its contents | 3 | Yes |
| G4-32 | Compliance with GRI G4 guidelines, GRI content index and the External Assurance Report. |
Compliance – 3, Index – 414, External Assurance – 422-426 | Yes |
| G4-33 | Policy and current practice with regard to seeking external assurance for the Report | 3 | Yes |
| Governance | |||
| G4-34 | Governance structure of the organisation, for sustainability impacts | 125 | Yes |
| Ethics and Integrity | |||
| G4-56 | The values, principles, standards and norms of behaviour | 124 | Yes |
| Specific Standard Disclosures | ||||||
| DMA and Indicators | Page Number | Identified Omission(s) | Reason(s) for Omission(s) | Explanation for Omission(s) | External Assurance | |
| Category: Economic | ||||||
| Material Aspect: Economic Performance | ||||||
| G4-DMA | 48 | Yes | ||||
| G4-EC1 | Direct economic value generated, distributed and retained | 15 | Yes | |||
| Material Aspect: Market Presence | ||||||
| G4-DMA | 71 | Yes | ||||
| G4-EC5 | Ratios of standard entry level wage vis-a-vis minimum wage | 428 | Yes | |||
| G4-EC6 | Proportion of senior management hired from the local community | 428 | Yes | |||
| Material Aspect: Indirect Economic Impacts | ||||||
| G4-DMA | 85, 65 | Yes | ||||
| G4-EC8 | Significant indirect economic impacts | 85, 65 | Yes | |||
| Material Aspect: Procurement Practices | ||||||
| G4-DMA | 57 | Yes | ||||
| G4-EC9 | Proportion of spending on local suppliers | 57, 428 | Yes | |||
| Category: Environmental | ||||||
| Material Aspect: Energy | ||||||
| G4-DMA | 79 | Yes | ||||
| G4-EN3 | Energy consumption within the organisation | 79 | Yes | |||
| G4-EN6 | Reduction of energy consumption | 79 | Yes | |||
| Material Aspect: Effluents and Waste | ||||||
| G4-DMA | 79 | Yes | ||||
| G4-EN23 | Total weight of waste by type and disposal method | 79 | Yes | |||
| Material Aspect: Products and Services | ||||||
| G4-DMA | 78 | Yes | ||||
| G4-EN27 | Extent of impact mitigation of environmental impacts of Products and services | 428 | Yes | |||
| Material Aspect: Supplier Environmental Assessment | ||||||
| G4-DMA | 57 | Yes | ||||
| G4-EN32 | Percentage of new suppliers that were screened using environmental criteria | 428 | Yes | |||
| Category: Social | ||||||
| Sub-Category: Labour Practices and Decent Work | ||||||
| Material Aspect: Employment | ||||||
| G4-DMA | 71, 73 | Yes | ||||
| G4-LA1 | New employee hires and employee turnover | 71, 73 | Yes | |||
| G4-LA2 | Benefits provided to full-time employees that are not provided to temporary or part-time employees | 73 | Yes | |||
| G4-LA3 | Return to work and retention rates after parental leave | 74 | Yes | |||
| Material Aspect: Labour/Management Relations | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-LA4 | Minimum notice periods regarding operational changes | 75 | Yes | |||
| Material Aspect: Training and Education | ||||||
| G4-DMA | 72 | Yes | ||||
| G4-LA9 | Average hours of training per year per employee | 72 | Yes | |||
| G4-LA10 | Programmes for skills management and lifelong learning | 72 | Yes | |||
| G4-LA11 | Percentage of employees receiving regular performance and career development reviews | 74 | Yes | |||
| Material Aspect: Diversity and Equal Opportunity | ||||||
| G4-DMA | 74 | Yes | ||||
| G4-LA12 | Composition of governance bodies and composition of employees | 70 | Yes | |||
| Material Aspect: Equal Remuneration for Women and Men | ||||||
| G4-DMA | 74 | Yes | ||||
| G4-LA13 | Ratio of basic salary and remuneration of women to men | 74 | Yes | |||
| Material Aspect: Supplier Assessment for Labour Practices | ||||||
| G4-DMA | 58 | Yes | ||||
| G4-LA14 | Percentage of new suppliers that were screened using labour practices criteria | 429 | Yes | |||
| Material Aspect: Labour Practices Grievance Mechanisms | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-LA16 | Number of grievances about labour practices filed, addresses and resolved through formal grievance mechanisms | 429 | Yes | |||
| Sub-Category: Human Rights | ||||||
| Material Aspect: Non-Discrimination | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-HR3 | Number of incidents of discrimination and corrective actions taken | 429 | Yes | |||
| Material Aspect: Freedom of Association and Collective Bargaining | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-HR4 | Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights | 75 | Yes | |||
| Material Aspect: Child Labour | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-HR5 | Operations and suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour | 75 | Yes | |||
| Material Aspect: Forced Or Compulsory Labour | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-HR6 | Operations and significant suppliers identified as having significant risk of forced or compulsory labour and measures to contribute to the elimination of all forms of forced or compulsory labour | 75 | Yes | |||
| Material Aspect: Supplier Human Rights Assessment | ||||||
| G4-DMA | 58 | Yes | ||||
| G4-HR10 | Percentage of new suppliers that were screened using Human Rights criteria | 429 | Yes | |||
| Material Aspect: Human Rights Grievance Mechanisms | ||||||
| G4-DMA | 75 | Yes | ||||
| G4-HR12 | Number of grievances about Human Rights impacts filed, addressed and resolved through formal grievance mechanisms | 75 | Yes | |||
| Sub-category: Society | ||||||
| Material Aspect: Local Communities | ||||||
| G4-DMA | 54, 59 | Yes | ||||
| G4-SO1 | Percentage of operations with implemented local community engagement, impact assessments and development programmes | 59 | Yes | |||
| G4-FS13 | Access points in low-populated or economically disadvantage areas | 54 | Yes | |||
| G4-FS14 | Initiatives to improved access to financial services for disadvantaged people | 54 | Yes | |||
| Material Aspect: Anti-corruption | ||||||
| G4-DMA | 55 | Yes | ||||
| G4-S03 | Number of operations assessed for risks related to corruption | 429 | Yes | |||
| G4-SO5 | Confirmed incidents of corruption and actions taken | 429 | Yes | |||
| Material Aspect: Compliance | ||||||
| G4-DMA | 124 | Yes | ||||
| G4-SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations | 429 | Yes | |||
| Material Aspect: Supplier Assessment for Impacts on Society | ||||||
| G4-DMA | 57 | Yes | ||||
| G4-SO9 | Percentage of new suppliers that were screened using criteria for impacts on society | 429 | Yes | |||
| Sub-category: Product Responsibility | ||||||
| Material Aspect: Product and Service Labelling | ||||||
| G4-DMA | 55 | Yes | ||||
| G4-PR3 | Procedure for product and service information and labelling | 55 | Yes | |||
| G4-PR4 | Number of incidents of non-compliance with regulations on product and service information and labelling | 429 | Yes | |||
| G4-PR5 | Results of surveys measuring customer satisfaction | 54 | Yes | |||
| G4-PR7 | Total number of incidents of non-compliance with regulations on marketing communications | 429 | Yes | |||
| Material Aspect: Customer Privacy | ||||||
| G4-DMA | 55 | Yes | ||||
| G4-PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | 429 | Yes | |||
| Material Aspect: Compliance | ||||||
| G4-DMA | 124 | Yes | ||||
| G4-PR9 | Monetary value of significant fines for non-compliance with laws and regulations on the provision and use of products and services | 429 | Yes | |||
| Material Aspect: Product Portfolio | ||||||
| G4-DMA | Yes | |||||
| G4-FS7 | Monetary value of products and services designed to deliver a specific social benefit |
429 | Yes | |||
| G4-FS8 | Monetary value of products and services designed to deliver a specific environmental benefit | 429 | Yes | |||
| G4-FS9 | Coverage and frequency of audits to assess implementation of environmental and social policies and risks assessment | 429 | Yes | |||
| Material Aspect: Audit | ||||||
| G4-DMA | 55 | Yes | ||||
In addition to the above following are disclosed in the Report as Supplementary Information.
| General Standard Disclosures | |||
| GRI Indicator | Description | Page Number | External Assurance |
| Organisational Profile | |||
| G4-2 | Key risks and opportunities | 172 | No |
| Governance | |||
| G4-35 | Process for delegating authority for sustainability topics from the highest governance body | 358 | No |
| G4-38 | Composition of the highest governance body and its committees | 127 | No |
| G4-39 | Indicate whether the chair of the highest governance body is also an executive officer | 358 | No |
| G4-40 | Process and criteria used for nomination and selection of members to the highest governance body and its committees. | 145 | No |
| G4-41 | Processes in place for the highest governing body to ensure conflicts of interests are avoided and managed | 364,149 | No |
| G4-51 | The remuneration policies for the highest governance body and senior executive officers and the performance criteria in the remuneration policy related to the sustainability topics | 147 | No |